Here are some of our most frequently asked questions. If you’re still not finding the information you’re looking for feel free to contact us.

PAYMENTS

theblackline.ca accepts payment through Paypal, VISA, Mastercard, and American Express for Canadian, US and International orders. In the event of payment received through Paypal as an “echeck” the order will not ship until the payment has cleared from the bank account to the Paypal account. While taxes do not apply to both International and US orders, all orders shipping within Canada are subject to the individual Province’s tax. All orders & transactions are carefully reviewed prior to shipping. Any fraud / violators will be pursued to the full extent of the law. theblackline.ca reserves the right to follow up, refuse, cancel or refund suspicious orders.

CURRENCY, TAXES AND DUTY FEES

All prices are listed in Canadian Dollars. All duties, customs and taxes incurred when items are shipped internationally are the responsibility of the customer. Due to Canadian law theblackline.ca does not mark down the value of items, nor do we mark items as “gift”. If you have any inquiries regarding duties, customs and taxes in your country, contact your local customs office.

EXCHANGES / RETURNS

theblackline.ca will accept returns for a full refund within 7 days of item delivery as long as the return item is in the same condition it was when shipped out (as new). Purchases are eligible for store credit and exchanges within 14 days of item delivery, again as long as the return item is in the same condition it was shipped out. We ask that you contact our customer service staff via email before any returns/exchanges are processed.

SPONSORSHIP

As a general rule, theblackline.ca does not sponsor individuals. However, if you represent a club or event and feel that there’s an opportunity to create a great synergy, we’d love to hear from you. Please refer to our Sponsorship page for more information.

RETAIL LOCATION

Strictly speaking, theblackline.ca does not have a retail store front. However, if you find yourself in Vancouver, BC feel free to drop us a line. We’re also always looking for the next excuse to go ride the track.

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